NOTE: Please choose the right size according to the size chart
If you have any questions, you can send us a message (such as size, price, shipping, etc …)
And wholesale and drop shipping are both welcomed,We could offer free express shipping if you place bulk orders.
NOTE: Please choose the right size according to the size chart.
Question & Answer
1.Q: Wholesale and drop shipping are both welcomed?
A:For wholesale,we will offer discount and free express shipping which only takes 3-7 days to arrive.
For drop shipping,we could send the goods to your customers directly and won’t leave information about us if you’d like to.
2. Q: What’s the dispatch and delivery policy?
A: Usually orders will be processed within 3 working days and we may update the tracking number later 3.Q: What should I do if some clothes is not found in the store?
A: Please just sent me the picture and I will update it for you on my store 4.Q: Is there any extra discount for large orders?
A: Yes,we will offer extra 5 to 10% off for bulk orders depending on the total order amount and will send with faster shipping method.please submit the orders online and leave us a message for the orders,we will fix the price for you in quick 5.Q: Why is there some items missing in my parcel?
A: Please send us a message and we’ll double check your orders.In some cases the orders was split into 2 packages because of weight limit, please don’t worry.
6.Q:What can I do when purchase protection time is running out?
A:If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account.
7.Q:How can I track my parcel?
A:You can track your parcel on the following website using your tracking number: www.17track.net (Copied to the browser to open)
If you are not satisfied with our quality,Pls send back to us,we will return your money except shipping cost.
But we don`t accept the return by the color differentia.Because different monitor have different display.And every time,
maybe the same color No. will have a little color differentia.
Dear buyers, we appreciate your business, if you are satisfied with our service,
please leave us a positive feedback and rate the details of the transaction.
Your recognition will make us more confident to develop business and serve you better.
Please email us before leaving negative feedback or open any dispute.
We understand the concerns and frustrations you might have, and will do our endeavor to resolve the issues.
Please give us the opportunity to solve any problem.
If there is customs expenses,you need to pay the taxes to the courier on receipt of the items.
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Baby Bridge (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.