We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Baby Bridge (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
27 Oct 2021 09:43
27 Oct 2021 03:46
Great stuff. Quality is good. What color and ordered. Seller honest!!! Won the knee pads for 0.77 rubles live for the first time, delivery fast, tracked.
26 Oct 2021 02:23
Excellent knee pads. I can not say anything in size, because we have already grown. Honest store, you can safely order
25 Oct 2021 13:35
Thank you very much! The goods are excellent! This is my favorite store! I am a regular buyer. Recommend!
25 Oct 2021 02:11
The order came in 2 weeks in the United. The knee pads are gray-blue, very soft, pleasant to the touch, with the wrong side of the Terry layer, the elastic is not tight (will not squeeze the delicate skin of the baby!!!) these knee pads I won during live show!!!! And the store honestly lowered the price in the order to 1 cent and sent my winnings. The seller of 5 stars!!! I recommend this product and store!!!
24 Oct 2021 12:13
Super! Thank you so much! Great store, I really liked my order
24 Oct 2021 06:00
К сожалению, на нас при 9кг и 69 см в 4 месяца, наколенники малы. Будем дарить меньшеньким...
23 Oct 2021 20:20
The knee pads are super, stretch well, the child does not try to remove them. I don't feel my leg. When it creeps around, it does not slip when the knees are not washed on the carpets. Very good knee pads, liked. The store is good.
22 Oct 2021 14:04
Good knee pads, I recommend, fast delivery
18 Oct 2021 00:42
Good Goods! Won in live broadcast)! Thank you
17 Oct 2021 21:59
Good quality knee pads. Recommend.
16 Oct 2021 03:23
Managed to win in live broadcast. Delivery to Mo about a month. Quality is good.
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.